Community Management

Humanise your brand and connect with your customers on a social level

Being online in one big digital place has so many different directions. Community management is being the face of your company that connects, networks, engages and directs customers to you. It’s important to centralise your company’s online community with a frequent online presence that your customers can connect with. We use social media strategy and encapsulate social listening within our communication and approach.

Community management that suits you

You want an online space where your brand personality will shine through.

We use creativity and social media strategy to present your brand as a reflection of your characteristics and values. Adapting to your tone of voice whilst having strong communication online, we offer the community management to grow and engage your audience. Building relationships and boosting interactions, the way that we do things is perfect for being the human element behind your brand.

An authentic online presence

Customer service is important for any brand and business.

Your values are at the forefront of your company, and your online presence demonstrates them. Your online customer service makes you identifiable, so we understand that it is important to keep your brand voice consistent online to build trust for your audience. We maintain your brand voice so that it is unique and intrinsic to you.

Data insights that grow your audience

We research the conversations happening online to find opportunities for your business.

By finding data, we can get insight into trends online so that we can take action. We use social listening to monitor your social media accounts in order to keep track of mentions, feedback, keywords and discussions to analyse and gain insights into what is working for your customers. We can convert this into what the customer wants and expects from your services for your benefit.

At Alcimi, we take care of your community management and make sure that everyone is catered for. We use the approach of being extremely inclusive to create the online community that you want for you and your customers, building relationships and reputation. Knowing the importance of patience and empathy for customer service, we take into consideration any hurdles that we face and confront them entirely representing your brand and values

are you ready to future proof your business?

As a creative marketing, digital transformation, and video production company, we are on a mission to help our clients find their competitive advantage through design skills and disruptive digital innovation.

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